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Yevsei Beavers
Yevsei Beavers

Synology Assistant: How to Easily Access and Control Your Synology NAS from Your Mac





Synology Assistant Download For Mac




If you own a Synology NAS device and a Mac computer, you might want to download and install Synology Assistant on your Mac. Synology Assistant is an easy-to-use tool that helps you manage, backup, and restore your Synology NAS devices in the local area network (LAN). In this article, we will show you what Synology Assistant can do for you and how to install and use it on your Mac.




Synology Assistant Download For Mac



What is Synology Assistant?




Synology Assistant is a desktop utility that searches for Synology servers within the local area network. It allows you to search and connect to your Synology NAS devices, map shared folders as network drives, set up Wake on LAN (WOL) to remotely power on your devices, and check the status of your devices. With Synology Assistant, you can easily access and manage your data stored on your Synology NAS devices without logging into the web-based DiskStation Manager (DSM) interface.


Why use Synology Assistant on Mac?




Using Synology Assistant on Mac has several advantages over using other methods. Here are some of them:


  • You can quickly find and connect to your Synology NAS devices without entering their IP addresses or hostnames.



  • You can map shared folders as network drives and access them as internal drives on your Mac.



  • You can set up WOL to wake up your Synology NAS devices remotely when they are in hibernation or power-off mode.



  • You can check the status of your Synology NAS devices and see if they are ready, not installed, configuration lost, connection failed, etc.



  • You can backup and restore your entire Mac using C2 Backup Recovery Tool and Apple Migration Assistant.



How to install and use Synology Assistant on Mac




Now that you know what Synology Assistant can do for you, let's see how to install and use it on your Mac. The following steps will guide you through the process.


How to download Synology Assistant on Mac




The first step is to download Synology Assistant from the official website. Here is how to do it:


  • Go to https://www.synology.com/en-global/support/download and select your Synology NAS model from the drop-down menu.



  • Click on the "Utilities" tab and find "Synology Assistant" in the list.



  • Click on the "Download" button and choose the version that matches your Mac operating system (macOS 10.15 or later).



  • Save the file to your preferred location on your Mac.



How to install Synology Assistant on Mac




The next step is to install Synology Assistant on your Mac. Here is how to do it:


  • Open the downloaded file and double-click on the "Synology Assistant.pkg" icon.



  • Follow the instructions on the screen and agree to the terms and conditions.



  • Choose the destination folder for Synology Assistant and click on "Install".



  • Enter your Mac administrator password and click on "Install Software".



  • Wait for the installation to complete and click on "Close".



Note: You may need to grant Synology Assistant full disk access and kernel extensions permissions in order to use it properly. To do so, follow these steps:


  • Go to "System Preferences" > "Security & Privacy" > "Privacy" > "Full Disk Access" and click on the lock icon to make changes.



  • Click on the "+" button and find Synology Assistant in your Applications folder. Select it and click on "Open".



  • Check the box next to Synology Assistant and click on "Quit Now".



  • Go back to "System Preferences" > "Security & Privacy" > "General" and click on the lock icon to make changes.



  • Click on "Allow" next to the message that says "System software from developer 'Synology Inc.' was blocked from loading".



  • Restart your Mac for the changes to take effect.




How to use Synology Assistant on Mac




The final step is to use Synology Assistant on your Mac to manage your Synology NAS devices. Here is how to do it:


  • Launch Synology Assistant from your Applications folder or the Launchpad.



  • Wait for Synology Assistant to scan your network and find your Synology NAS devices. You will see a list of devices with their names, IP addresses, statuses, and actions.



  • To connect to a device, select it and click on the "Connect" button. This will open the web-based DSM interface in your default browser. You can also right-click on the device and choose "Connect" from the menu.



  • To map a shared folder as a network drive, select the device and click on the "Map Drive" button. This will open a window where you can choose the shared folder and assign a drive letter. You can also right-click on the device and choose "Map Drive" from the menu.



  • To set up WOL for a device, select the device and click on the "Setup WOL" button. This will open a window where you can enable or disable WOL and enter the MAC address of the device. You can also right-click on the device and choose "Setup WOL" from the menu.



  • To check the status of a device, select the device and click on the "Status" button. This will open a window where you can see the model, serial number, firmware version, uptime, temperature, fan speed, and disk status of the device. You can also right-click on the device and choose "Status" from the menu.



Synology Assistant troubleshooting tips




Sometimes, you may encounter some issues when using Synology Assistant on Mac. Here are some common problems and solutions that may help you fix them.


What to do if you can't find your Synology NAS via Web Assistant or Synology Assistant?




If you can't find your Synology NAS via Web Assistant or Synology Assistant, there may be several reasons for this. Here are some possible causes and fixes:


  • Your Synology NAS is not connected to the same network as your Mac. Make sure that both devices are connected to the same router or switch.



  • Your Synology NAS is powered off or in hibernation mode. Press the power button on your Synology NAS to turn it on or wake it up.



  • Your firewall settings are blocking Synology Assistant from accessing your Synology NAS. Check your firewall settings on your Mac and allow Synology Assistant to communicate with your Synology NAS.



  • Your antivirus software is interfering with Synology Assistant. Temporarily disable your antivirus software and try again.



  • Your network configuration is incorrect or incompatible. Check your network settings on your Mac and your Synology NAS and make sure they are correct and compatible.




What to do if you encounter errors during DSM installation or configuration?




If you encounter errors during DSM installation or configuration, there may be several reasons for this. Here are some possible errors and fixes:


  • Configuration error: This means that your Synology NAS has failed to apply the settings you entered during the configuration process. To fix this, you can try to reset your Synology NAS by pressing and holding the reset button on the back of the device for 4 seconds. This will restore the default settings and allow you to configure your Synology NAS again.



  • Configuration lost: This means that your Synology NAS has lost its configuration data due to a power outage, disk failure, or other reasons. To fix this, you can try to restore your configuration data from a backup file or from another Synology NAS in the same network. You can also try to reinstall DSM and configure your Synology NAS again.



  • Connection failed: This means that your Synology NAS has failed to connect to the Internet or the Synology server. To fix this, you can check your network connection and make sure that your router and modem are working properly. You can also check your DNS settings and make sure that they are correct and compatible.



What to do if you need more help or support?




If you need more help or support, you can contact the Synology support team or visit their knowledge center for more information. Here are some ways to do so:


  • You can submit a support ticket online at https://account.synology.com/support/support_form.php and provide your Synology NAS model, serial number, DSM version, and a description of your problem.



  • You can call the Synology support hotline at +1-425-296-3177 (US) or +44-203-026-0240 (UK) and speak to a technical support agent.



  • You can visit the Synology knowledge center at https://www.synology.com/en-global/knowledgebase and browse through the articles, tutorials, FAQs, and videos on various topics related to Synology products and services.



We hope that this article has helped you understand how to download, install, and use Synology Assistant on Mac. With Synology Assistant, you can easily manage, backup, and restore your Synology NAS devices in the local area network. If you have any questions or feedback, please feel free to leave a comment below.


Frequently Asked Questions




Here are some frequently asked questions and answers about Synology Assistant on Mac:


Q: Is Synology Assistant free to download and use?




A: Yes, Synology Assistant is free to download and use for all Synology users. You can download it from the official website or from the Mac App Store.


Q: What are the system requirements for Synology Assistant on Mac?




A: The system requirements for Synology Assistant on Mac are as follows:


  • Operating system: macOS 10.15 or later



  • CPU: Intel 64-bit processor or Apple M1 chip



  • RAM: 2 GB or more



  • Disk space: 200 MB or more



  • Network: Ethernet or Wi-Fi connection



Q: How do I update Synology Assistant on Mac?




A: To update Synology Assistant on Mac, you can follow these steps:



  • Launch Synology Assistant and click on the "Synology Assistant" menu on the top left corner of the screen.



  • Select "Check for Updates" and wait for Synology Assistant to check for new versions.



  • If there is a new version available, click on "Download" and follow the instructions on the screen to install it.



  • If there is no new version available, click on "OK" and continue using Synology Assistant.






Q: How do I uninstall Synology Assistant on Mac?





A: To uninstall Synology Assistant on Mac, you can follow these steps:


  • Quit Synology Assistant and make sure it is not running in the background.



  • Go to your Applications folder and find Synology Assistant. Drag it to the Trash or right-click on it and choose "Move to Trash".



  • Empty the Trash and restart your Mac.



Q: How do I backup and restore my Mac using Synology Assistant?




A: To backup and restore your Mac using Synology Assistant, you can use the C2 Backup Recovery Tool and the Apple Migration Assistant. Here is how to do it:


  • To backup your Mac, you need to have a Synology C2 account and a subscription plan. You can sign up for a free trial or a paid plan at https://c2.synology.com/en-us. You also need to install C2 Backup Recovery Tool on your Mac from the Synology Download Center.



  • To backup your Mac, launch C2 Backup Recovery Tool and log in with your Synology C2 account. Choose the folders and files you want to backup and click on "Start Backup". Your data will be encrypted and uploaded to the Synology C2 cloud server.



  • To restore your Mac, launch C2 Backup Recovery Tool and log in with your Synology C2 account. Choose the backup task you want to restore and click on "Restore". Your data will be downloaded and decrypted to your Mac.



  • To restore your Mac, you can also use the Apple Migration Assistant. This will allow you to transfer your data, settings, and applications from another Mac or a backup file. To do this, launch Migration Assistant from your Utilities folder or the Launchpad. Follow the instructions on the screen and choose the source and destination of your data transfer.



Q: How do I update DSM on my Synology NAS using Synology Assistant?




A: To update DSM on your Synology NAS using Synology Assistant, you can follow these steps:


  • Launch Synology Assistant and find your Synology NAS device in the list.



  • Right-click on the device and choose "Update DSM" from the menu.



  • Wait for Synology Assistant to check for new DSM versions online.



  • If there is a new version available, click on "Download" and follow the instructions on the screen to install it.



  • If there is no new version available, click on "OK" and continue using Synology Assistant.






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